none

7 competency models for skills management in the company

by Apr 26, 2022Competence Management

When creating a competence or qualification matrix, the number and definition of levels are particularly important. There are several proven models for this, which are presented in this article.

What is a skill matrix?

The Skill Matrix also called the competence or qualification matrix is a tool to show deviations between the existing competencies (ACTUAL competencies) and the job profiles (TARGET competencies) based on the competence catalogue of an organisation.

For this, it is necessary to make all skills measurable and comparable. A competency model is needed.

The competency model

A competency model defines the degree to which a skill or competency is developed. Only through the competence model do skills become standardised and comparable. One of the best-known competency models is the school grading system.

Example: School grading system (Austria)

Excellent:
The grade “excellent” is awarded for performance in which the student meets the requirements of the syllabus in the comprehension and application of the subject matter as well as in the performance of the tasks in the following areas fulfilled to an extent far beyond what is essential and, where possible, demonstrates clear independence or the ability to independently apply his or her knowledge and skills to tasks that are new to him or her.

Good:
The grade “good” is awarded to performances in which the student fulfils the requirements of the curriculum in the comprehension and application of the subject matter as well as in the execution of the tasks to an extent that goes beyond the essentials and, where possible, shows noticeable approaches to independence with appropriate guidance, and the ability to apply his/her knowledge and skills to tasks that are new to him/her.

Satisfactory:
“Satisfactory” is awarded for performance in which the student fully meets the requirements of the curriculum in terms of comprehension and application of the subject matter. In addition, the completion of tasks must be satisfactory in the essential areas; deficiencies in execution are compensated for by recognisable approaches to independence.

Sufficient:
“Sufficient” is awarded for performance in which the pupil predominantly fulfils the requirements of the syllabus in the comprehension and application of the subject matter and in the performance of the tasks in the essential areas.

Insufficient:
The grade “Not Sufficient” is given to performances with which the student does not even meet all the requirements for the grade “Sufficient” (Paragraph 5).

Source: § 14 LBV (Leistungsbeurteilungsverordnung)

Each level of the competence model consists of a name and a universally applicable description. The levels are applicable regardless of the school subject.

Features of a competency model

The following characteristics apply to most competency models.

  • Universally applicable to many competences
  • Natural order of levels (Very Good, Good,…)
  • The levels consist of a name and a suitable definition.

Competency models for practice

In the corporate context, several competence models are often used simultaneously to map different parts of the competence catalogue. There is usually one main model, such as the action-based model, which is applied to the majority of competencies. However, certain groups of competencies, such as spoken languages, are mapped with a specialised model such as the CEFR.

In the following, we present the most important models in practical use.

Career stage model

This model is based on known career stages in the company.

Example:

An IT company classifies developers into three career levels: Junior, Middle, and Senior. Based on these career stages, the individual competencies of the developers can now also be classified. With this model, a middle developer could have already reached the senior level in some competencies and only the junior level in others. However, from his position as a middle developer, he is expected to fulfil at least the middle level in most competencies.

  • Junior: knowledge, experience and competence like a junior developer
  • Intermediate: Knowledge, experience and competence of an intermediate developer.
  • Senior: Knowledge, experience and competence as a senior developer.

Advantages:

If there are already appropriate career stages in the organisation, this model is quick to implement and easy for employees to understand. The number of levels is flexible and adapts to the career stages.

Disadvantages:

If there are many different career paths in different departments, the model can quickly become complex and the advantage of simple comprehensibility is lost.

Be aware!
This model should be used with caution, as people often associate their career level with their status in the organisation. Therefore, there might be overestimations to justify one’s career level. An unintended effect of this model could also be an increased sense of competition in the organisation.

Action-based model

This model is based on how a person can actually use a particular competence. Due to its simplicity, it is particularly recommended for organisations that are introducing competency management for the first time and can be applied to almost any industry. The level names can be freely chosen to suit each organisation.

Example:

  • Supportive: Can support others with this skill but cannot work fully independently.
  • Independent: Able to work independently with the ability to take responsibility for projects.
  • Expert: Can work independently with the ability and also take responsibility for complex decisions, as well as coordinate with other people with a lower level of competence.
  • Trainer: Can train others in this competence.

Advantages:

Simple and universally applicable model. Particularly suitable for the initial introduction of competence management. The levels can be freely adjusted. The last step “trainer” can be omitted if necessary.

Disadvantages:

For the core competencies of the company, the model is not always accurate enough. Placing a person at a competence level is often a subjective decision.

Knowledge-based model

In the knowledge-based model, measurable criteria are defined for the individual competence levels. The criteria for the individual levels, as well as their number, must be defined individually for each company.

Example:

  • Level 1: Basic theoretical knowledge. Little practical experience is available.
  • Level 2: Advanced theoretical knowledge available. Practical experience has already been gained in at least one independent project.
  • Level 3: Advanced theoretical knowledge available. The practical application of the competence can be proven by a continuing education certificate.
  • Level 4: In-depth theoretical knowledge and practical experience of at least 120 project hours.

Advantages:

The number of levels, as well as their exact criteria, are very flexible and can be tailored exactly to the needs of the organisation.

Disadvantages:

It can be challenging to define criteria that can be universally applied to many competencies. In most cases, several variations of the model have to be created in order to represent different areas of competence appropriately. Creating a knowledge-based competence model, therefore, takes significantly more time than other models mentioned here.

Binary Model

In the binary competence model, there are only two expressions: The competence is present or not present. It is mostly used as a supplement to other competence models to map competencies for which a multi-level model does not make sense.

Example

Valid B-class driving licence.

  • Not available: No valid B-class driving licence available.
  • Available: Valid B-class driving licence available.

Note: One might think that driving licences could also be mapped in a multi-level model, since there are several classes such as A, B, C, and D. However, this class does not have a natural order and does not have to follow one after the other. For an F-class driving licence, it is not necessary to have done A, B and C before.

Advantage:

The binary model is the simplest competency model. It is well suited to map competencies for which a multi-level model is not appropriate.

Disadvantage:

Due to the lack of levels, the model quickly reaches its limits and should usually only be used as a supplement to a multi-level competence model.

Experience-based model

The experience-based model is suitable for mapping competencies that are difficult to measure. It relies on the natural experience that comes with the ongoing application of competence. Levels are measured by the time someone has spent exercising the competence.

Example

Sales experience in a car dealership.

  • Newcomer: At least 6 months of practical experience in car sales.
  • Advanced: One year of practical experience in car sales.
  • Expert: Four years of practical experience in car sales.

Advantages

Allows the recording of competencies that are otherwise difficult to measure by precise criteria. The number of levels and their definition can be precisely adapted to the company.

Disadvantages

Experience does not necessarily mean competence. Depending on their talent, some people learn faster than others. Even novices could suddenly achieve better results than people with a lot of professional experience if they have learned a new state of the art through prior theoretical training.

Common European Framework of Reference for Languages (CEFR):

The Common European Framework of Reference for Languages, also abbreviated “CEF”, is a European Union standard for language competencies. The individual levels are:

  • A1 – Beginners
  • A2 – Basic knowledge
  • B1 – Advanced language use
  • B2 – Independent use of language
  • C1 – Competent language skills
  • C2 – Approximate mother tongue proficiency

The meaning of the individual levels has not been taken over due to lack of space and can be read hereafter.

Advantages

The model is very well known and has become the standard for assessing language competencies.

Disadvantages

With six levels, the model is comparatively complex in the corporate context. It may be useful to map certain language competencies with a simplified model to reduce complexity.

Achievement Model

The Achievement Model measures competencies by the achievement of certain goals, or milestones. It is particularly suitable for core competencies of the company, the learning of which usually involves a certain process. What is special about this model is that it shows employees their progress and can thus have a motivating effect. The motivating effect can be further enhanced if positive incentives and rewards are linked to the achievement of milestones.

Example

Telephone sales in a call centre.

  • Level 1: You have completed your first client!
  • Level 2: You have won more than €5,000 worth of business deals!
  • Level 3: You have won over 20,000€ worth of business deals!
  • Level 4: You have won over 50,000€ worth of business deals!
  • Level 5: You have won over 100,000€ worth of business deals!

Advantages

The achievement of certain levels can be measured precisely. The criteria for the levels can be freely defined. If the model is designed correctly, it can have a motivating effect on the workforce.

Disadvantages

Milestones do not always go hand in hand with actual competence. The creation of the competence model is particularly time-consuming because individual milestones have to be defined for each competence and the stages are not universally applicable.

This model can only be mapped with a professional skill management system like Skilltree.

Which model is right for me?

The right competence model always depends on the company’s requirements and industry. In principle, however, it is recommended to keep the competence model as simple as possible.

For a small to medium-sized company introducing competence management for the first time, we recommend mapping core competencies with the action-based model. Less critical competencies can also be depicted with the binary model. Language skills should be mapped with the CEFR model.

Be aware!

Before you commit to one or more of the competency models described here, be sure to check whether your skills management system can map it. Many skill management systems are limited in their flexibility. Skilltree supports all of the described models.

About the Author

Markus Skergeth

Markus Skergeth

Markus ist Geschäftsführer von Skilltree. Er schreibt in diesem Blog zu Themen wie New Work, Arbeitsmotivation, und Data Science.

5 tips for successful skill management

In many companies, skills management or competency management does not always bring the expected success. Skill management often fails again and again due to the same problems. For example, contrary to expectations, no further training measures can be taken, or hidden...

What is competency management?

Whether in recruiting, talent management, or knowledge management - the management of competencies contributes significantly to the company's success and is often seen as an investment in the future. But what exactly is competence management? What are the tasks of...

Regular recording of competences

Once the right talent management strategy has been found, management software has been implemented and employees have been trained, it is time for ongoing management. If this is not done, the skill management tool can quickly lose its usefulness as the content is...

Use case: How GMP Pros uses skilltree

Software Lösungen können Organisationen unterstützen und Effizienz steigern. Dabei werden sie je nach Ziel und Vorhaben auf unterschiedlichste Weisen eingesetzt. Daher haben wir diesen Artikel geschrieben, um eine Möglichkeit zu zeigen wie skilltree im Unternehmen...

What is a skill matrix?

Organizations have employees with a wide variety of skills. A skill matrix is one possibility to make these skills visible. It is a valuable tool to indicate the capabilities of employees within the organization or department. In doing so, it lists existing and...

Skills gap analysis

The skills and experience of employees can and often should change over time. Internal training measures, new experience and external training are just a few examples of reasons why the qualifications of employees can change. Therefore, the use of a skill gap analysis...

What are competencies?

Competences are learned skills, knowledge and behaviours that are used in a professional context. They vary according to training, experience, personal interests and areas of responsibility of a person. However, different competencies can also be found in different...

Why is competence management important?

What are the benefits of skills management in an organisation? What benefits of skills or competence management can be attributed to the individual stakeholders? Yes, why is competence management important? These questions are answered in this article.Content...

New Work

Reading time: 2minEveryone is quick to call themselves a New Work supporter, but very few have any concrete idea of what the term actually means or where the term originally comes from In my opinion, that is not right. That is why I would like to give a brief insight...

Continuing education and training planning

Learning is like rowing against the current. As soon as you stop, you drift back. This also applies to knowledge in organizations. Knowledge or working methods are constantly changing. In order to remain competitive as a company, it is necessary to constantly develop...